The world since the pandemic.
Rapid and transformative shift in the way we communicate and collaborate.
WFA (Work From Anywhere)
Many businesses now operate either hybrid or fully remote. Virtual communication and collaboration (with UCaaS) is now the new norm
Employees still need to make phone calls
Working with a UCaaS and a phone system, with a distributed work force can be expensive and difficult for businesses Adding Phone system services to Teams is a natural evolution
Businesses need a solution to pivot
Many businesses now operate either hybrid or fully remote. Virtual communication and collaboration (with UCaaS) is now the new norm
The impact on businesses.
Businesses need help to pivot and act.
Taking the first Step
Due to the convergence of voice and IT, businesses require assistance to determine a path forward and plan effectively and execute
Implementation considerations
Costs, ease of use, scalability, and compatibility are key considerations for businesses wanting to integrate their phone system with Teams
Maintaining business compliance
Compliance, regulatory and privacy are critical considerations - data protection, call recording, security and compliance with industry regulations
Barriers and opportunities.
Using Call2Teams to help remove common barriers.
Integration / Migration barriers
Many businesses can have several barriers that creates
risk aversion to integration / migration
– Existing PBX / phone investment or Cloud UC contracts
– Existing service provider contracts
– Existing contact center investments
– Legacy device or systems integration (paging, door
phones, elevator phones etc.)
Integration / Migration enablement
There is substantial opportunity for many of the barriers to
be removed with the Call2Teams solution
– Customer retains their PBX or UCaaS investment
– Retain existing maintenance revenue stream
– Easy to start with a pilot
– Rapidly enable knowledge workers without disrupting
others
– Low risk way for IT managers to introduce new solution
– Customers can migrate at their own pace
Enabling a native calling experience.
Improving organizational efficiency.
Your phone system, but in Teams
Keep existing carrier contract and relationship when integrating into Teams, with the added functionality that Teams has to offer.
Make and receive calls from anywhere, on any device and contribute to improving employee productivity and efficiency.
Teams continue to be the market leader.
Becoming the primary communications and collaboration solution
Teams comes packed with value adding features
Microsoft Teams is a collaborative platform with chat, video conferencing, Office 365 integration, third-party app support, security features, and customization options, enabling efficient communication, productivity, and seamless teamwork.
Microsoft voice / PSTN options.
3 integration options available.
Operator Connect
Direct Routing
Calling Plans
New in 60+ Markets
87% In 180+ countries
13% In 33 markets
– Service provider offer is integrated
into Teams Admin Center
– Service Provider integrates
directly with Teams/ Azure
– Does not offer PBX migration
options
On-premises or service provider
hosted SBC is required
– Typically requires SI or VAR for
deployment
– Includes options for PBX migration,
ATA, etc.
Targeted at SMBs
– SBC is not required
– Does not offer PBX migration
options
What is Direct Routing?
- Direct Routing is a cloud-based solution that allows organizations to connect their Microsoft Teams environment to the Public Switched Telephone Network(PSTN)
- This gives organizations the flexibility to choose own telephony provider and the cost-effectiveness of using a cloud-based solution
Key propositions points.
Service, architecture and experience.
The Service
Per user, per month service, connecting Teams to PSTN. No service term or usage commits
The Architecture
Cloud based – no hardware or software to deploy or maintain. Use for standalone Teams deployment (Trunks user) or with an existing UC/PBX solution
The Experience
Simple to deploy and manage. No expertise in voice or Teams required. Intuitive portal to manage customers, add users, sync with Teams - no PowerShell.
Direct Routing with PBX.
Standard Direct Routing product for PBX / UC.
Inbound and outbound using Direct Routing
Routes calls between the UC/PBX from the Call2Teams core to Teams Phone System licensed users via standard Direct Routing interface for bothinbound and outbound calls
Direct Routing for Trunks.
Brief overview of our standard Direct Routing product for Trunks.
Inbound and outbound using Direct Routing
Routes calls between the PSTN and the Call2Teams core to Teams Phone System licensed users via standard Direct Routing interface for both inbound and outbound calls.
